Move from a mobile subscription to a web plan

If your subscription is managed by Apple or Google Play, the portal may offer a web plan, including Azimutis Teams for additional licenses. Use the same Azimutis account to keep your projects and reports.

Before you start

Sign in to the portal with the account associated with your mobile subscription.
Open Subscription and check the displayed billing source.
Review the available plans. This workflow is for the mobile subscription holder; access assigned by another account does not let you manage the payer’s subscription.

Activating the web plan and cancelling mobile renewal are separate actions. Azimutis cannot automatically cancel your Apple or Google Play subscription.

Activate the web plan

Select an available plan that meets your needs.
Check the total number of licenses, including the main account, and the amount shown before payment.
Read and tick the acknowledgement that your mobile subscription will not be cancelled automatically.
Continue to payment and complete the process.
On returning to the portal, check the activation confirmation and subscription status.

Use the plans and amounts displayed during activation. If the status is not confirmed, check it before attempting another purchase.

Manage renewal of the previous subscription

Once the web plan is active, if you do not want to keep the mobile subscription, cancel its renewal through the Apple or Google Play account that manages it. Check the confirmation in that store. Web activation does not perform this step for you.

If the mobile subscription has just renewed, contact support after web activation to have your situation reviewed. Any credit against a future web invoice depends on that review; it is not automatic.

Add users and continue working

For a plan supporting multiple users, open User access and assign available licenses. Projects and reports remain attached to the same Azimutis account. Keep using that account on mobile and check the displayed permissions.

See Manage your subscription, Manage Teams users and Understand Pro access on mobile.