Troubleshoot saving changes in the web portal
A change visible in a form is not necessarily saved. After editing settings, site visit details or a panel layout, wait for confirmation before leaving the page.
The project was changed on another device
Section titled “The project was changed on another device”This message means the version open in your editor is no longer the latest. It can also appear after a change in another browser tab.
- Before reloading, keep a record of your changes: copy entered text and note edited values. For a panel layout, keep screenshots and the relevant settings.
- Reload the page to retrieve the latest version.
- Compare the updated data with the changes you intended to make.
- Reapply only the adjustments still needed, then save.
In the layout editor, the message may say your draft has been kept. This refers to changes still present in the editor: do not assume they will be restored after reloading or closing the page.
Editing access is denied
Section titled “Editing access is denied”Check the signed-in account and its permissions for the project and feature. If the project is archived, its panel layout cannot be edited in that state. Check the project status and available management actions before editing again.
If expected permissions are not recognized, preserve your input before changing sessions and contact support if needed.
Saving fails
Section titled “Saving fails”- Read the message and check any highlighted form fields.
- Check the network connection.
- Preserve your input and retry once the connection is stable.
- If the issue persists, send support the project name, affected section, action taken and exact message.
Pending recalculation does not necessarily mean your changes were lost: in the layout editor, a saved layout message may explain that the analysis still needs to be generated. Check saving and the availability of new results separately.
The page warns about unsaved changes
Section titled “The page warns about unsaved changes”To keep your adjustments, stay on the page and finish saving. Leaving despite the warning may discard your current changes.
See Edit settings, Complete site visit details and Edit the panel layout.
Projects with several planes
Section titled “Projects with several planes”Before adding a second plane in the portal, update the mobile app and let synchronisation finish. Check again resumes adding once compatibility is confirmed; Cancel preserves the single-plane workflow. A failed check does not prove the phone is outdated. Several known devices may need updating. Do not uninstall the app or clear its data to unblock the project.