Unblock adding a plane and reopen the project on mobile

The portal checks mobile compatibility before first converting a project to multiple planes. This avoids starting a configuration that the phone cannot correctly continue.

Mobile update requested

After Add a plane, an update message appears if compatibility is unconfirmed. It does not mean the project was lost. No second plane is created at this stage.

1. Update Azimutis on the phone through its usual distribution channel.
2. Open the app using the same account as the portal and a network connection.
3. Return to the home screen and let synchronisation finish. There is no need to make an artificial project edit to confirm a compatible version.
4. Return to the portal message and select Check again.
5. Once compatibility is confirmed, continue configuring the new plane.

Cancel closes the message and lets you keep working on the single-plane project. The update request neither performs a new survey nor deletes the project.

The phone is updated but the message remains

Installing an update without synchronising may not be recognised by the portal. Check the account and completion of synchronisation, then check again. Several known phones may use the project: one compatible phone does not make the others compatible. Update and synchronise devices still in use.

If the block persists, especially after logging out, changing phones or reinstalling, contact support with the project name, app version, devices involved and exact message. Do not uninstall the app or clear its data to force this check.

Mobile synchronisation cannot be checked

This is a verification failure, not proof that the app is old. Check the portal connection and retry. Adding remains blocked until verification succeeds. You can close the message and remain on the single-plane project.

Open an already multi-plane project in an older app

Synchronisation does not make an older app compatible. It may show a limited or misleading view, for example the first plane’s horizon profile alongside overall results, without navigation between all planes. Calculation-setting changes or recalculations are rejected to protect the project. A pending local change may also prevent synchronisation from progressing.

Update the app and synchronise before continuing. A rejected calculation does not mean every plane has disappeared. The older app may not show a clear update message. Do not remove planes or clear local data to resolve this.

Distinguish other messages

• Incomplete data or missing results: check each plane, especially its survey, location, orientation and power.
• Project changed elsewhere: preserve entries before reloading the latest version. Synchronisation does not automatically merge concurrent configurations.
• No recalculation button on an up-to-date study: no change requires a new calculation; this alone is not a mobile block.

The chatbot can explain these checks but cannot confirm from the message alone that your phone has synchronised or your data are backed up.

See Synchronise projects, Add planes in the portal, Resolve a save conflict and Read multi-plane results.