Troubleshoot survey and sensor issues

If the survey does not start or the readings seem unstable, first identify whether the issue concerns the camera, permissions or orientation sensors.

The camera will not open

Check camera permission in your phone’s settings. Close other apps that may be using the camera, then return to Azimutis.

You may need to restart the app after changing permissions.

The orientation is inconsistent

Move the phone away from metal objects, magnets, electrical equipment and other sources of interference. Hold the device steady and compare its direction with a known reference.

Before capturing points, use Align with the sun when the sun is visible to calibrate the device’s heading reference. Wait for calibration confirmation, then start the survey in your chosen direction.

Horizon profile points appear misplaced

Check the measurement position, azimuth and elevation. A photo that looks correct does not, on its own, guarantee an accurate angular measurement.

Check the overall shape of the horizon profile and whether the sequence of points is consistent.

Location is unavailable

Check location permission and the operating system’s accuracy setting. If necessary, select or correct the location on the map where the workflow allows it.

Calculations will not start

Analysis requires data and services beyond the camera itself. Check the network connection and project access permissions before trying again.

See Carry out a reliable survey, Capture a horizon profile and Connection and synchronization.